To all Telrad’s CBRS customers – following our initial email communications on August 14th 2024, your current CBRS certificate will expire on September 18th 2024, it’s crucial that you update your BreezeVIEW software with the new certificate before this date to avoid any service interruptions.
Update Options:
SLA Customers:
– All documentation for self-installation and your new certificate is available on Zendesk. If you need help, place a ticket and our support team is ready to assist.
Non-SLA Customers:
– Option 1: View the update package with instructions for self-installation via the Zendesk portal.
– Option 2: Renew your SLA if it is expired and receive full support with your update.
– Option 3: Pay a one-time support fee for the CBRS certificate installation.
If you don’t have an active SLA, renewing now will give you access to the latest software updates and dedicated support. We are currently offering a renewal special until September 30, 2024. Our customer service team is here to guide you through the renewal process. Contact us at sales-na@telrad.com
We’re committed to ensuring a smooth transition, please don’t hesitate to contact us through our Zendesk ticketing system or at Support@telradsupport.zendesk.com
The Telrad Team